Case Study Example | Topics and Well Written Essays - 500 words - 44

Case Study Example The takes a lot of time and many customers end up being dissatisfied. The company is also thinking of ways it can to make sure that the products reach the customers much faster. Easy shopping is also a problem that the company is facing. The company is planning to enroll a new program where each inventory has 8 images taken on all angles before being posted on their website. The company is also making a lot of loses on shipping redeliveries. Training and development can help the firm reduce on return deliveries. Competent and knowledgeable staff can help customers choose merchandise that fits them. Training on innovation may also help the employees come up with programs that will help counter some of the challenges the company is facing. Training will also help reduce the amount of time taken before the goods finally reach the customers. In the year 2009, the company was ranked as one of the best companies to work for in the United States of America by fortune (Zappos.com, 2015). In order to increase employee engagement the company offers perks. The company believes that having happy employees is critical to ensure that the organization is successful. The company provides free lunch and even has a game and nap room (Zappos.com, 2015). The company also believes by offering their employees perks, they will not feel that like they are being forced to work. This makes the employees work harder, be committed to their work and are not likely to leave the company. Zappos has core 10 core values. Some of the core values can be influenced through training and development. One of the company’s values is to deliver WOW service (Zappos.com, 2015). This simply means delivering exemplary and unique service to the company’s customers. The company can train its employees on how to offer WOW service to their customers. The other core value that can be influenced through training and development is,